Support Portal
BeyondTrust Remote Support
Important Messages
- North American Users
If you are contacting us regarding an issue or request that is not urgent and can wait until the next business day, please call or chat in Monday through Friday between the hours of 6:00 AM to 6:00 PM Eastern Time.
We are aware of multiple reports of the Global Protect VPN Client not connecting properly and that this is effecting the ability to access any internal PPG resources or services. The appropriate team is aware of the issue and is investigating a fix. Please attempt to sign out of the Global Protect client through the application settings and allow it to try and reconnect as this workaround should resolve this issue in the interim. If you are contacting us regarding a unrelated issue or request, please remain in queue for the next available analyst.
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